Shipping and delivery
Where we ship
We ship to the 48 contiguous US states and Washington, DC.
When your order ships
Orders ship within 3 business days of payment. Business days are Monday to Friday, excluding US federal holidays.
How long delivery takes
Robotime items ship from Robotime's US warehouse and arrive within 3 to 5 business days of shipping. Every other product ships from our partner suppliers in China and arrives within 5 to 15 business days of shipping. Each product page shows the delivery window for that specific product.
Import duties
Import duties on products shipped from China are already included in the listed price. You pay nothing extra at delivery.
Shipping rates
- Standard shipping: $6.95 per order.
- Free standard shipping on orders with a subtotal of $75 or more.
Parcels and tracking
Items in one order can ship separately from different warehouses. We email a tracking link for each parcel when it ships.
If your order is delayed
If we cannot ship your order within 3 business days, we email you before that time with a new shipping date. You can then cancel the order for a full refund, or keep it open for the new date.
Damaged or missing parcels
If a parcel arrives damaged, or tracking shows it delivered and you do not have it, contact us within 14 days of the delivery date. Include your order number and, for damage, a photo. We send a replacement or a refund.